Terms & Conditions

Experience Hotel The Crown in the best way possible, know the rules:

Check-in and Check-out

Check-in - 12:00 PM

Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

The Early Check In charges are as below:

Before 6 AM: 100% charges for one day payable as per room rates of the previous day (subject to availability)

6 AM onwards: 50% charges payable as per room rates of the previous day

All our guests who have arrived early can park their luggage bags in our storage space.

Check-out:11 AM

Late check-outs are available on request and subject to availability.

The late check-out charges are as below:

Post 1 PM – Upto 3 PM: 30% charges payable as per room rates of the day (subject to availability)

Post 3 PM – Upto 5 PM: 50% charges payable as per room rates of the day. (subject to availability)

Post 5 PM – 100% charges payable as per room rates of the day. (subject to availability)

All bookings will be accepted against 50% advance payment.

Our website is equipped with a payment gateway that accepts all major Debit and Credit

Cards, UPI, Payment Wallets and Direct Bank Transfer.

Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, we do not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled. In case of availability, we will try to reinstate your booking when you contact us back.

At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the booking includes the supply of certain items or services.

No booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.

Dining

Meal timings:

Breakfast: 7:30AM to 10:30AM

Lunch: 12:30PM to4:00PM

Dinner: 7:00PM to 10:30PM.

Accommodation and Amenities

A maximum of 2 adults are allowed to stay in our rooms. The tariffs are appointed for double occupancy and if you do need to accommodate an extra guest, the charges are as follows (this includes sleeping arrangement & complimentary breakfast):

0 -6 years: Free of cost without use of an extra mattress. If an extra mattress is requested, as per the applicable extra person room tariff

Above 6 years: Extra Bed will be chargeable as Extra Person based on the room plan availed

We provide daily housekeeping service on request. Please leave your room keys behind if you want us to tidy up your room.

We are continuously striving to uphold our environmental friendly approach, and hence, we request our guests to reuse the towels provided. We do not change the bed linen daily; however we will be doing so upon request and your discretion.

In case you are driving down with a designated driver / chauffeur, accommodation for your driver Stay is Complementary.

Household help / maids will be deemed as an extra person and reservations for them need to be made in advance.

We’re a pet friendly property, and have allocated rooms for you and your pets. Your four-legged companion can accompany you in your room when you stay with us,

An option of freshly cooked meals from a fixed menu for dogs is also available upon request.

Do let us know if any special arrangements need to be made and we shall try and organize the same.

The entire property is Wi-Fi enabled. You can request the concierge for the password.

The primary guest must be at least 18 years of age to be able to check into the hotel.

It is mandatory for guests to present valid photo identification at the time of check-in.

According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, PAN card and Passport. Without Original copy of valid ID the guest will not be allowed to check-in.

The hotel reserves the right to admission and changes in policies as they may deem fit from time to time.

Cancellation Policy:

Guest who cancel 1 week or more before 9:00 AM IST on the day of check-in are charged no fee.

Guest who cancel between 1 week and 4 days before 9:00 AM IST on the day of check-in are charged 50% of the booking amount.

Guest who cancel less than 4 days before 9:00 AM IST on the day of check-in (including no-shows) are charged 100% of the booking amount.

Other Rules

Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.

Guests shall be liable for any damage, except normal wear and tear to Hotel asset.

Guests shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.

Certain policies are booking specific and are informed to the customer while making the booking.

Everyone has the right to a peaceful, good night’s sleep. We really do not entertain any guests playing loud music and we urge our guests to maintain the decorum during the wee hours. The Management shall take stern action on any violation of the above.

We do not have amenities for Toddlers or Infants. There is no play area or engagements for young ones, or the staff to tend to them on our premises. We request you to not let your young ones unattended as our staff cannot take care or responsibility for them.

The indoor restaurant and guest rooms are strictly non-smoking areas. You may step out in to the balcony if you wish to smoke your cigarettes. We reserve the right to fine up to INR 1000 in case anyone is found smoking indoors.

As we continue to strive to improve our services, we may reach out to guests to get a feedback of their experience through calls or messages